Transformation Programme Turnaround

Global Security Software Company, turnaround of failing back office Transformation Programme.

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The Challenge

All pain and no gain, this listed Global Security software house was not benefiting from its recent back-office Transformation Programme.

A joint request for our help from the CFO and CIO, one year post a very pain-full and messy back office transformation programme, the company were not getting the expected benefits from their new SAP system and were instead going backwards in terms of revenue leakage caused by poor billing and failure in the supporting supply chain.

The One Eighty Approach

Our role was to carry out a rapid Turnaround Assessment with a focus on identifying what was going wrong within the business, the root causes and plan the necessary steps to stabilise the business and embed and sustain the change to allow BAU to flourish. Our assessment identified the following pain points:

  • Target operating model readiness and health (The company had failed to understand the operational impact of aligning to a new standard operating model, fit to standard comes with an enhanced need for in-depth business change management.)
  • Operational readiness  - The programme had not worked with the business to sufficiently understand the risk and pain points to business operations and to ensure the necessary contingencies were in place, the operational leadership team were clear as to the issues they were facing.
  • Quality management – The Company has focused on testing but failed to recognise the need for key business operational KPI's to be in place to monitor process performance during and post operational stabilisation. (Note: Quality is a total sum of all the measures required to ensure the business can successfully transition).
  • Business and benefits case – the benefit case had not been fully linked to global process owners and the company had failed to link benefit owner personal performance to the success of the programme, meaning there was little way to monitor or incentivise realisation.

We developed a turnaround plan to address these issues and provided Jump Start Programme support to expedite the turnaround process, regain momentum and transition back into BAU.

The End Result

With process pain points identified, the business rallied around a turnaround business change stabilisation plan which established short term special measures and tactical solutions to address the major operational issues linked to a sustainable change plan to embed and sustain the change.

As well as establishing business eco systems and COE’s we have also worked with the client to learn lessons from the transformation and to establish a new project and programme delivery methodology, through our PPM mentoring service.

Our rates are extremely competitive, offering excellent value for money especially considering the significant financial and reputational cost of programme failure.

Contact us today to discuss how we can help your programme.

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